The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive:
- the most appropriate medical care
- from the most appropriate health professional
- at the most appropriate time
Receptionists are asked to collect brief information from patients:
- to help doctors prioritise house visits and phone calls
- to ensure that all patients receive the appropriate level of care
- to direct a patient to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff, like all member of the team, are bound by confidentiality rules
- any information given by you is treated strictly confidentially
- the practice would take any breach of confidentiality very seriously and deal with accordingly.
- you can ask to speak to a receptionist in private away from reception.
- however if you feel this an issue is very private and do not wish to say what this is then this will be respected.
To make an appointments call 0141 953 5600 and choose option 3
Call the above number to make an appointment with a Doctor or a Practice Nurse.
We aim at all times to provide an efficient and responsive service and take pride in the easy access to health care we offer to all our patients.
For urgent medical problems a Practice Nurse or Doctor will deal with your call.
Please call us if you no longer require your appointment. This will allow us to offer your appointment to someone else.
We are now offering online appointment booking with VisionOnline.
In line with Health Board advice, we have currently suspended online booking of appointments due to the COVID-19 pandemic.
Please sign up at the surgery if you would like to use this service as you will need to collect your username and password.
The practice now has online booking for appointments. If you would like to book an appointment online then please speak with the receptionist who will provide you with details on how to do this.
Requests for Urgent Appointments
If you feel you need to see a GP sooner than the next available appointment, the receptionists will ask one of the GPs to ‘phone you to assess your symptoms further. This is known as ‘triage’. Please ensure that the receptionists have your correct phone number, and keep your phone charged and switched on, to avoid missing the GP’s call. If the GP agrees that you need to be seen urgently, you will be asked to attend at a specific time.
Text Message Appointment Reminders
We now offer free appointment reminders via text message. A text message will be sent to your mobile phone with your appointment details. If you no longer need your appointment, you can reply to this message, using the word ‘CANCEL’. This automatically cancels your appointment and helps reduce waiting times for other patients. Please check with the receptionists to make sure we have your correct mobile number.
If you are unable to attend your appointment, we ask that you cancel it at the earliest opportunity. Failing to attend appointments wastes time and resources, and prolongs waiting times for other patients. Patients who miss several appointments will be notified in writing, and encouraged to make every effort to attend future appointments. Regrettably, if patients continue to miss appointments despite this, they may be asked to register with another GP.
As an accredited training practice we offer appointments with fully qualified doctors who are specialising in general practice. Doctors may be at various stages of their training and are, at all times, fully supported and supervised.